Business Travel
PLW offers a full range of business travel services including, but not limited to:
- Reservation/Ticketing - Domestic/International
- Online Self Booking Desktop
- Travel Policy Compliance and Control
- Hotel , Car and Rail Reservations
- Visa and Passport Management
- VIP Services
- Travel Management Reporting
- After Hours Emergency Services
- Travel Alerts and Updates
- Supplier Negotiations
- Account Management
- Feedback reporting
As your travel management partner, PLW will work with you to build a customized business travel program targeting specific objectives including ongoing program improvement, cost reduction and efficiency, account management support and expertise, and executive support.
PLW utilizes technology and products that capture data, and provide web and mobile access to our customers in real time. If you have your own travel management, we can customize our work flow process to synchronize with your internal ERP systems.
Reservation Services
As you know, each of your employees is unique and those who travel for business have various travel preferences. In the interest of providing you travelers with the most efficient customer service, PLW can create a personalized “profile” to store each traveler’s personal preferences, supplier loyalty program numbers, etc.)
Additional services our experienced consultants can provide reservation assistance tailored to your travelers as needed for International and inland travel.
Onsite Travel Desk
Every international itinerary will be reviewed by PLW’s specialists at our Onsite Travel Desk. They ensure the lowest available fares are captured by creative techniques.
Visa/ Passport Assistance
PLW has a dedicated team to handle passport and visa acquisition. Working with the traveler, PLW will assist in the processing of needed documentation. The services depend on the number and nature of service requested, rush processing versus standard, the country involved, and other factors.
VIP Services
PLW believes every traveler should receive personalized service. We also understand certain individuals may require an extra level of care. For executives and frequent travelers with demanding requirements and time constraints beyond those of the occasional business traveler, we offer executive services. These services are designed to support the unique needs of senior-level executives and frequent travelers.
Service Configuration
Whether your requirements are local, national, or global, PLW has the ability to successfully implement a fully integrated travel management solution.
PLW’s fully integrated and standardized service platforms, operating principles, and procedures streamline our approach to program management and ensure consistent service delivery. Our technology infrastructure effectively links operations around the world facilitating seamless service, comprehensive global data capture, and data privacy.
We can customize the technology solutions based on the needs of our customers. Reservations can be made either with a traditional travel consultant / onsite travel desk or through our online Self booking systems. Either channel provides the user with a fully controlled reservation process that ensures company policy is observed, while providing a wide range of options—including Internet fares.
We offer reservation service configurations such as:
- Onsite travel consultants, one or a team as needed
- Offsite team of travel consultants
- VIP services
- Online Self booking desktop
- Any combination of the above
In addition, the following components are included in our service configurations:
- Back-up travel consultant coverage for illness and/or vacation time
- 24 Hour/Emergency Services
- Key Account Management
Technology Tools
PLW has partnered with international travel technology providers to bring state-of-the-art technology products that integrate into our day-to-day processes. PLW consultants use a variety of tools to control the reservation process and help deliver a very high level of customer service, while ensuring the integrity of the reservation process.
PLW’s Travel Technology includes:
Online Booking Tools
PL CORP is an Online Self Booking desktop feature customizable to any corporate needs. The technology and operating platforms have been tailored to accommodate virtually any GDS, Low Cost airlines distribution system, other travel services like hotels, cars, travel insurance, rail etc on a single booking channel.
The following three features provide a significant distinction and better value to PLW customers than virtually any other product on the market today.
- PL CORP provides a full view of booking options and allows travelers to book fares on a single platform with clear information for the traveler throughout the booking, indicating where different travel choices fall with respect to your travel policy.
- PL CORP provides content from the domestic market, global markets and also from selective corporate negotiated fares
- PL CORP provides tools that are fully integrated to the mid and back office seamlessly there by able to provide transparent, real time data and MIS Reports which can be exported to any global ERP systems.
Quality Control
Automation is a critical factor in managing the reservation process. PLW utilizes a state of the art, mid-office quality control system. The system is programmed specifically to our customers’ quality and policy requirements. Functions include:
- Quality Check
- Low Fare Quality Control/Daily Fare Review
- Comprehensive Low Fare
- Seat Clearance
- Waitlist Clearance
Travel Reporting
PLW offers online, real time, global reporting tool designed to address the needs of our customers seeking to better manage their travel expenses and increase productivity. It gathers travel data from various sources including PLW’s reservation system, mid-office, and back-office accounting systems. Detailed management and financial summaries are available real time 24/7.
The combination of standardized and customized reporting gives PLW customers virtually unlimited flexibility. Reports can be configured to include air, car, and hotel, and by the organizational hierarchy of any company. Our flexible report and filter options put you in control of the data you receive and how you use it.
Web and Mobile Solutions
PLW customer’s travelers have 24/7 access to a site that displays all their trip details in real-time. Accessible from laptops and smart phone mobile devices, travelers can download itineraries, get flight notification alerts, and much more. And the information is real-time data Features include:
- View itinerary
- Schedule change notification alerts
- Booking modification alerts
- Email their E-Ticket
- Travel Alerts
- Access currency converter tool
- View city guide, restaurant, and local destination information
Travel Management and Consulting Services
PLW’s Travel Management and Consulting Services deliver a wealth of industry expertise and specialized knowledge that can help travel managers achieve their goals with support that is independent, unbiased, and comprehensive concept. From establishing cost-saving service relationships to developing and managing long-term strategies and policies.
Sourcing Air, Car and Hotel
To assist your company in airline, hotel and car rental negotiations, we recommend the services of our Central Support Team. This team offers a global suite of air, hotel and car procurement services and technology solutions designed to streamline travel procurement processes and optimize savings and performance on corporate travel contract.
Travel Policy Development/Evaluation
Implementing a strong, clear, and consistent travel policy that encourages traveler compliance is the first step to managing company’s travel budget. PLW has the expertise and global reach to help your company develop, manage and communicate and effective travel policy that drives savings, while delivering the service your business travelers demand.